These Terms govern the use of Praisera, a service for collecting, managing, analyzing and displaying reviews on websites and digital resources.

The Service is operated by Dmitry Museychuk, a self-employed professional established in Spain, under the trade name Praisera. Full legal details are available in the Legal Notice.

Contact: [email protected], [email protected], [email protected].

1. Acceptance

By creating a Client account, using the portal, subscribing to a plan, integrating the widget or using the Service on behalf of a Client, you accept these Terms.

If you act on behalf of a company, professional, organization or entity, you represent that you have authority to bind it.

These Terms include and must be read together with the following legal documents, which form part of the agreement between the Client and Praisera where applicable:

Privacy Policy;
Data Processing Agreement, where Praisera processes personal data on behalf of the Client as Processor, for example to collect, moderate, display or analyze reviews configured by the Client;
Subprocessors List;
Reviewer Terms, applicable to persons who submit reviews;
Partner Program Terms, applicable to partners, agencies, consultants, freelancers, integrators or other approved collaborators participating in Praisera's partner, referral or affiliate program.

The commercial terms of the contracted plan — including price, billing cycle, limits, features, trials, promotions, checkout, order form or applicable written agreement — also form part of the agreement between the Client and Praisera.

If there is a signed agreement with an Enterprise Client, order form or specific commercial document, that document will prevail over these Terms to the extent of any conflict.

2. Professional use and eligibility

Praisera is offered only to Clients acting in a professional or commercial capacity. It is not offered to consumers as Clients.

To use the Service, the Client and its Account Users must:

be at least 18 years old;
act in a professional or commercial capacity;
have authority to contract;
provide accurate and up-to-date information;
not be subject to applicable sanctions, geographical restrictions or legal limitations.

Client accounts and commercial use of the Service are not available to persons or entities that reside in, are established in, operate from or primarily carry out their business operations from the United Kingdom, or to jurisdictions, territories, persons or entities subject to sanctions, export controls or similar restrictions.

Praisera may restrict commercial availability in certain jurisdictions for legal, regulatory, tax, payment, localization, compliance, operational readiness or risk management reasons.

3. Prohibited sectors and uses

The Service must not be used in sectors or contexts where reviews are foreseeably likely to include sensitive data, data of persons under 18 years of age, criminal data or other high-risk personal data.

This includes, among others:

human health, mental health, medical, dental or regulated healthcare services;
services directed to minors or mainly used by them;
adult content or services;
weapons, controlled substances, unlicensed gambling or sectors subject to sanctions or special licenses;
recruitment, credit scoring, insurance scoring, background checks, profiling, classification, rating or evaluation of natural persons with legal or similarly significant effects.

Regulated financial services, insurance, legal services or other regulated professional services may require Praisera’s prior written approval.

Praisera may reject, suspend or terminate any use that creates an unacceptable legal, privacy, security, operational, reputational or compliance risk.

4. Client responsibilities

The Client is responsible for:

its websites, products, services, resources, customers and legal compliance;
its Account Users and their actions;
keeping credentials and access secure;
lawfully configuring resources, categories, domains, widget, moderation, notifications and reports;
having a valid legal basis to collect, moderate, display, export and process reviews;
providing its own legal, privacy and cookie notices where applicable;
ensuring that notification recipients are authorized to receive that information;
not entering sensitive data, data of minors, criminal data, credentials, tokens or unnecessary data into configurable fields;
removing the widget, scripts, iframes or integrations when it stops using the Service or closes its account.

Praisera is not responsible for the Client’s own websites, cookies, tracking technologies, notices, products, services, business practices or customer relationships.

5. Account and plans

The first Account User who creates a Client account becomes the owner or primary administrator of the workspace. The Client is responsible for maintaining access to the owner account and associated email address. Praisera is not required to resolve internal disputes regarding ownership or control of a workspace.

Praisera may offer free plans, paid plans, trials, promotions and Enterprise plans. Prices, limits, features, billing cycle and applicable taxes are shown on the pricing page, checkout, contracted plan, invoice, receipt, order form or applicable agreement.

Payments are managed through Stripe. Praisera uses Stripe Tax to calculate applicable taxes where appropriate. The Client is responsible for providing accurate and up-to-date payment, billing and tax information during checkout, billing or subscription management.

Unless required by law or expressly agreed in writing, fees are non-refundable. Cancellation stops future renewals but does not generate a refund for the current period.

If a payment fails, Praisera may retry the charge, notify the Client, downgrade the account, restrict features or suspend access.

6. Reviews and moderation

The Client determines for which products, services or resources it uses Praisera and is responsible for its own legal basis to collect, moderate, display and use reviews.

Praisera does not pre-review all reviews. Automatic publication may be the default behavior. Manual moderation may depend on the Client’s plan and configuration.

The Client must not use moderation in an unlawful, misleading, discriminatory or manipulative manner.

The Client does not have an unlimited self-service right to permanently delete reviews from Praisera’s systems. It may request deletion, unpublishing, disassociation or restriction of reviews controlled by the Client, subject to Review Authors’ rights, Praisera’s obligations, reports, disputes, backups and applicable law.

Praisera may restrict, hide, remove, redact, retain evidence, delete or otherwise act on reviews where necessary due to reports, law, privacy, third-party rights, abuse, security or Service integrity.

The main license to reviews written by Review Authors is granted directly by each Author in accordance with the Reviewer Terms.

7. Acceptable use

The Client and its Account Users must not:

use the Service unlawfully or in breach of these Terms;
use it in prohibited sectors or restricted jurisdictions;
request or encourage sensitive data, data of minors, criminal data or high-risk data;
create, buy, sell, incentivize without disclosure, manipulate or publish fake, misleading, spam or non-genuine reviews;
present reviews as verified, audited, certified or originating from verified buyers/customers unless Praisera expressly offers that functionality and it is used in accordance with the documentation and the law;
use the Service for harassment, threats, hatred, doxxing, defamation, fraud, infringement or unlawful content;
use the Service for surveillance, scoring, profiling, recruitment, classification or evaluation of natural persons;
perform scraping, crawling, unauthorized automated access, reverse engineering, unauthorized security testing or bypass technical limits;
interfere with other users, Clients, Review Authors or the integrity of the Service;
resell, sublicense, lease, offer as white label or make the Service available to third parties as an independent service without prior written authorization.

Approved Praisera partners may recommend the Service and provide independent consulting, implementation, configuration, design, integration or support services to their own clients only in accordance with the Partner Program Terms and any applicable written agreement. Such participation does not authorize the partner to resell Praisera, collect Praisera subscription payments, operate Praisera as a white-label service, act as Praisera's representative, modify terms, promise unapproved prices or discounts, or administer customer accounts without valid authorization from the relevant Client.

The Client is responsible for any third parties, agencies, partners, consultants, contractors or external providers that it authorizes to access its workspace, account, website, configuration, integrations, data or materials related to Praisera.

Praisera may enforce this section through warnings, restrictions, suspension, downgrade, termination or other proportionate measures. Serious risks may result in immediate measures without prior notice.

8. Data protection

The processing of personal data is described in the Privacy Policy.

Where Praisera processes personal data on behalf of the Client, the DPA applies. The Client is responsible for having a valid legal basis, appropriate notices and lawful configuration.

The Subprocessors List identifies the providers that may process personal data to provide the Service.

9. Support, maintenance and third parties

Praisera may access data controlled by the Client where necessary for support, operational incidents, security, legal compliance, abuse, reports or Service integrity, in accordance with the Privacy Policy and the DPA.

Praisera may interrupt, restrict or make unavailable all or part of the Service due to scheduled or unscheduled maintenance, updates, security, continuity, external providers or other technical reasons. Where reasonably possible, Praisera will seek to minimize disruption.

The Service depends on external providers. Praisera is not responsible for failures, delays, interruptions or acts of external providers outside its reasonable control.

10. Intellectual property

Praisera and its licensors retain all rights in the Service, software, code, interface, design, documentation, trademarks, trade names, logos and technology.

The Client retains its rights in its own trademarks, data, content and configuration.

The Client grants Praisera a limited license to host, process, transmit, display and use Client Data and, to the extent the Client has sufficient rights, Client-controlled content, only as necessary to provide, protect, maintain, operate and support the Service, comply with the law and enforce these Terms.

Praisera may improve the Service using aggregated, anonymized or non-identifying information.

Praisera will not use the Client’s name or logo for public marketing without prior permission.

11. Suspension, termination and inactivity

The Client may cancel its subscription through the billing flow or by contacting Praisera. Cancellation stops future renewals but does not necessarily close or delete the account.

Lack of use of the Service does not, by itself, imply automatic termination of these Terms, the DPA or the contractual relationship.

Praisera may consider an account or workspace inactive where there is no substantial activity for an extended period. Where reasonably practicable, it may notify the Client before closing, downgrading, restricting or deleting an inactive account.

Praisera may suspend, restrict, downgrade or terminate access if the Client breaches these Terms, fails to pay, is not eligible, uses the Service in prohibited sectors or jurisdictions, creates legal, security, privacy, sanctions, abuse, fraud or unlawful content risks, or if Praisera is required to do so by law, authority, payment provider or external provider.

After closure or termination, Praisera will handle data in accordance with the Privacy Policy and the DPA. The Client is responsible for removing or disabling widgets, scripts, iframes or integrations from its websites and resources.

12. Warranty disclaimers

The Service is provided "as is" and "as available".

Praisera does not guarantee uninterrupted operation, specific availability, absence of errors, business results, reputation improvement, increased sales, SEO, conversion, accuracy of reviews, lawfulness of reviews or detection of all fake, abusive, sensitive or problematic content.

Praisera does not provide legal, tax, accounting, advertising, regulatory or compliance advice.

13. Limitation of liability and indemnification

To the maximum extent permitted by law, Praisera will not be liable for indirect, incidental, special, consequential, punitive or similar damages, or for loss of profits, revenue, business, goodwill, reputation, data or expected savings.

Praisera’s total aggregate contractual liability to the Client will not exceed:

for paying Clients, the fees actually paid to Praisera during the twelve (12) months preceding the event giving rise to the claim; or
for Free Clients, one hundred euros (€100).

Nothing limits liability where such limitation is not permitted by law.

The Client will indemnify and hold Praisera harmless from third-party claims, damages, losses, liabilities, costs and expenses arising from its websites, products, services, data, content, instructions, configuration, use of the widget, legal breach, lack of notices or legal bases, prohibited use of the Service, fake or problematic reviews caused or facilitated by the Client, or infringement of third-party rights.

14. Changes, assignment, governing law and language

Praisera may update these Terms. Substantial changes will be notified to registered Clients where reasonably practicable, except for urgent changes required for legal, security, operational, provider or compliance reasons.

The Client may not assign these Terms, its account, rights or obligations without prior written consent.

Praisera may assign or transfer these Terms in connection with a reorganization, incorporation of a company, change of legal form, contribution or transfer of the business, sale of assets, merger or similar transaction. Any successor will assume the applicable obligations and will not materially reduce the protection of Client Personal Data.

These Terms are governed by the laws of Spain. The parties submit to the courts and tribunals of Valencia, Spain, unless the law requires another forum.

If any provision is declared invalid, the remaining provisions will remain in force.

These Terms are available in Spanish, English and French. All three versions are binding. In case of inconsistency, the English version will prevail, unless applicable law requires otherwise. If a version is unavailable or not up to date, the most recent published version identified by version number and effective date will prevail.

15. Contact

For legal questions: [email protected]

For privacy: [email protected]

For support: [email protected]